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Clinical Quality Assurance Manager

Two Chairs

Two Chairs

Quality Assurance
Posted on Thursday, July 4, 2024

At Two Chairs, we’re building a world where everyone has access to exceptional mental health care. We’ve brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them. We’re united by our personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work and one of the 2023 Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

Our Perks and Benefits:

To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

  • Equity in a high-growth start-up
  • PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
  • Comprehensive medical, dental, and vision coverage
  • One-time $200 Work from Home reimbursement
  • Annual $500 professional development stipend to support your professional development
  • Annual $500 subsidized company contribution to your healthcare FSA
  • Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
  • Paid parental leave

About the role
We are seeking a Quality Assurance Manager who is moved by the company’s vision and mission and can adapt quickly to a rapidly evolving company. You will play an integral role in building the company by creating and leading the quality assurance activities for the clinical care organization. You will report directly to the Head of Quality. We see our QA team as the key to monitoring all quality, compliance, and contract initiatives by developing and overseeing continuous quality monitoring systems and processes and working directly with the Head of Quality to create and implement the clinical care quality improvement plan.

Core Areas of Responsibility

  • Support the Head of Quality in designing and implementing strategic quality improvement priorities and initiatives to support the clinical care organization
    • Collaborate with internal partners to develop, implement, and deliver a high-impact quality assurance/quality improvement plan for all clinical services and program
    • Analyze data and develop insights regarding the quality of our services
  • Manage a team of full-time auditors
    • Ensure that our auditing processes are being improved upon and assessed alongside the auditing team
    • Enlist cross-functional collaboration to prioritize efficiency and workflow related to auditing
  • Develop a comprehensive quality assurance program and conduct regular chart and client care reviews to inform the overall quality improvement plan
    • Conduct needs assessments to understand client and clinician experiences and strategic priority areas

Impact and Success Indicators

Where you’ll make an impact in the first 90 days:

  • Learn the Two Chairs cultures, key players and systems
  • Get familiar with our current trends through auditing and data
  • Meet with quality team and clinical leaders to analyze and assess current strengths and areas of opportunity in our quality system
  • Begin to outline priorities for 2025 from a quality perspective

Where you’ll make an impact in the first year:

  • Ensure that our quality program scales effectively as we hire more clinicians and managers in 2025
  • Increase efficiency in auditing across the organization
  • Demonstrate a clear system of feedback from analyzing our trends through data and auditing to inform training needs across the organization
  • Effectively create a system of transparent communication around our quality metrics and plan to the clinical organization

You’ll be successful if you have:

  • A license to practice psychotherapy in at least one state in the United States state (California or Washington or Florida preferred)
  • Minimum 3 years experience in a full-time manager-level role
  • Data analysis and data interpretation experience
  • Ability to successfully manage multiple projects/deadlines and are extremely detail-oriented
  • Outstanding written and verbal communication skills
  • A highly collaborative attitude and are hungry for feedback, and excited to collaborate with a dedicated partner on the Operations team as well as the broader cross-functional team
  • A self-starter mentality - excited by new challenges and creative thinking
  • Excellent clinical judgment, decision-making, and risk assessment
  • Previous experience working with compliance and legal

#LI-Remote #LI-AA1

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Please stay alert to protect yourself from sophisticated job scams during the recruiting process.

Only emails that come from twochairscareers.com or twochairs.com are legitimate recruiting messages. Our People Team will not send emails from other domains, or message you using WhatsApp or text messaging in the initial stages. We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.

More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html