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Manager of Clinical Care, Network Team

Two Chairs

Two Chairs

Washington, DC, USA · Remote
Posted on Thursday, June 13, 2024

At Two Chairs, we’re building a world where everyone has access to exceptional mental health care. We’ve brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them. We’re united by our personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work and one of the 2023 Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

About the role:

We are seeking a Manager of Clinical Care who is moved by the company’s vision and mission and can adapt quickly to a rapidly evolving company. You will play an integral role in building the company by leading a clinical team of 30-40 part-time, remote clinicians, who provide clinical care to clients from 8-24 hours per week. You will report directly to our Senior Managers or Directors of Clinical Care. We see our Managers as “champions” of our mission to provide exceptional care to our clients, continuously improve professional practice, and build a diverse and collaborative clinical community.

About You:

  • Committed to delivering exceptional quality work

  • Passionate about mental health

  • Low ego and outcome-oriented

  • Deeply empathetic

  • Pragmatic

Essential functions of this role include:

Team Oversight and Leadership:

  • Manage a team of 30-40 part-time clinicians and oversee client care (e.g., evaluating clinician performance, clinical consultation, crisis management, ensuring clinic-wide goals)
  • Implement and support company roll-outs of clinical processes and procedures while working collaboratively with cross-functional stakeholders across the company

  • Monitor adherence to legal/ethical guidelines, internal policies, and quality standards

  • Build a clinical culture that engages and retains high quality, high performing clinicians

  • Represent Two Chairs through community outreach

Clinical:

  • Manage a panel of ongoing clients.
    • Every clinical leader at Two Chairs spends a portion of their week seeing clients. This ensures that we are deeply connected to the client and Clinician experience
    • Maintain a regular caseload of at least 3 clients (~5 Clinical Hours per week)

  • Conduct clinical consults to assist in matching with appropriate service and clinician

  • Thoughtfully integrate technology into your practice and provide data-driven care

  • Actively engage in our community and professional growth through case consultation

  • Collaborate with other healthcare providers as needed

Additional Duties and Responsibilities:

  • Recommend and lead changes to Clinical Team policies through participation in cross functional projects

Requirements:

  • An active license in clinical psychology (PhD or PsyD from an accredited university) or LMFT/LCSW/LPCC/LMHC for California, Washington, or Florida that you have held for 2 or more years

  • 2 or more years of experience managing a team of licensed clinicians. Strong preference for experience managing a large team (20+ direct reports), or part-time, or contract clinicians.

  • Experience managing a team remotely

  • Strong interpersonal communication and conflict management skills

  • Exceptional clinical skills: expertise in managing clinical crises, providing substantive case consultation, navigating ethics issues, and providing great client experiences

  • Strong critical thinking and problem-solving skills

  • Experience and interest in incorporating clinical diagnostic and assessment instruments (e.g., PHQ-9) to monitor client progress and treatment outcomes

  • Excellent technology skills: online calendar management and software (e.g., Google Drive sheets, docs, slides)
  • Knowledge of and history of maintaining HIPAA standards of privacy and confidentiality

  • Adhere to policy, procedures, and professional code of ethics

  • Provide exceptional care to clients in a secure and confidential space over HIPAA compliant platforms

Compensation & Benefits:

Zone 1 / San Francisco Bay Area and New York City | $119,850 - $162,150

Zone 2 / California (Non-SF), Austin, Boston, Chicago, DC, Portland, Seattle | $110,500 - $149,500

Zone 3 / Washington State (Non-Seattle), Denver, Miami, Philadelphia | $101,150 - $136,850

Zone 4 / Florida (Non-Miami), all other Remote locations | $96,050 - $129,950

Whether you work in our HQ office, at a clinic or remotely, Two Chairs is highly collaborative, and yes, fun! To support you at work we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

  • Ample paid time off to relax and recharge including a Winter Office Closing: Christmas Day through New Years Day

  • Comprehensive medical, dental and vision insurance coverage

  • Annual professional development stipend to support your learning & growth (plus monthly time for training too!)

  • Annual subsidized company contributions to your healthcare FSA

  • Wellness stipend to encourage and support a well-rounded healthy lifestyle

  • Full malpractice insurance coverage and licensure fee reimbursement

  • Paid parental leave and lots more

Please stay alert to protect yourself from sophisticated job scams during the recruiting process.

Only emails that come from twochairscareers.com or twochairs.com are legitimate recruiting messages. Our People Team will not send emails from other domains, or message you using WhatsApp or text messaging in the initial stages. We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.

More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html