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Care Coordinator

Two Chairs

Two Chairs

Customer Service
United States · Remote
Posted on Wednesday, June 5, 2024

At Two Chairs, we’re building a world where everyone has access to exceptional mental health care. We’ve brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them. We’re united by our personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work and one of the 2023 Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

About the role
Care Coordination is part of our Care Operations team, which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering, Clinical Care, Care Operations, Marketing, and Business Development.

You'll be responsible for supporting our prospective and active clients throughout their care journey at Two Chairs.

Core Areas of Responsibility

  • Client Communications
    • Support our clients via phone, email, and text from 9am - 5pm PST.
    • Serve as an empathetic point of contact for clients as they navigate care at Two Chairs.
    • Explain basic insurance benefits and Two Chairs billing & insurance processes to prospective clients and/or clients actively in care.
    • Continue to support clients throughout their care journey by answering questions related to care logistics and billing and insurance.
  • Clinician Communications
    • Support our clinical team with various operational workflows such as scheduling logistics and refund requests.
    • Help redirect clinician questions to the right team when necessary.

Impact and Success Indicators

Where you’ll make an impact in the first 90 days:

  • Onboard into Care Coordinator workflows
  • Begin to work independently on basic client and clinician communications

Where you’ll make an impact in the first year:

  • Remove common barriers to seeking mental healthcare by providing accessible, supportive, and informative support to our clients
  • Support with onboarding new Care Coordinators
  • Be a key contributor to company priorities by helping ease processes for our clients and clinicians.

You’ll be successful if you are:

  • Comfortable speaking on the phone with a diverse range of clients
  • Excited about communicating efficiently, clearly, and comprehensively
  • Knowledgable or interested in learning about health insurance and claims submission
  • Detail-oriented and excited about problem-solving to get the job done
  • Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment

Perks & Benefits

To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

  • PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
  • Comprehensive medical, dental, and vision coverage
  • One-time $200 Work from Home reimbursement
  • Annual $500 professional development stipend to support your professional development
  • Annual $500 subsidized company contribution to your healthcare FSA
  • Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
  • Paid parental leave

Please stay alert to protect yourself from sophisticated job scams during the recruiting process.

Only emails that come from twochairscareers.com or twochairs.com are legitimate recruiting messages. Our People Team will not send emails from other domains, or message you using WhatsApp or text messaging in the initial stages. We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.

More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html

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