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Partner Operations Associate

Two Chairs

Two Chairs

San Francisco, CA, USA
Posted on Thursday, May 2, 2024

At Two Chairs, we’re building a world where everyone has access to exceptional mental health care. We’ve brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them. We’re united by our personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work and one of the 2023 Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

Our Perks and Benefits:

To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

  • Equity in a high-growth start-up
  • PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
  • Comprehensive medical, dental, and vision coverage
  • One-time $200 Work from Home reimbursement
  • Annual $500 professional development stipend to support your professional development
  • Annual $500 subsidized company contribution to your healthcare FSA
  • Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
  • Paid parental leave

About the role

Two Chairs is seeking a highly qualified Partner Operations Associate to join our Business Development team. Reporting to the Director of Partner Operations, this role will focus on leading and supporting initiatives that directly drive growth and satisfaction with our health plan partners. A large part of this role will require leading complex cross-functional projects and directly representing Two Chairs to our external partners. This position offers an excellent opportunity for a motivated individual to build on their existing toolkit with hands-on experience within a fast-growing startup. This role will be based in San Francisco to allow for in-office team collaboration on an as-needed basis, no more than twice a week.

You'll be responsible for leading and supporting a variety of initiatives that drive growth. The nature of this role is that it is “project-based,” meaning you’ll work on different projects each quarter depending on various factors such as the sales pipeline and high-priority opportunities identified for us as an organization.

Core Areas of Responsibility

Implement new partners to Two Chairs [25%]

  • Work directly with partners throughout their lifecycle – implementation and growth
  • Lead and support the implementation of new health plan and health system partners

Drive growth initiatives within existing partners [25%]

  • Identify and execute on opportunities for growth with prospective and existing partners (e.g. build out a new referral channel for clients to access care at Two Chairs)

Partner with Sales and Partnerships to evaluate the feasibility and build the case for new market opportunities [25%]

  • Create ad hoc analyses and presentations to drive business strategy (e.g. create and execute on a business plan for expanding our footprint with the Medicare Advantage population)
  • Collaborate with cross-functional teams to guide strategic initiatives and address company priorities, including balancing our supply and demand growth

Support operational improvements [25%]

  • Run pilots of operational improvements that directly impact the care we provide clients, the support we offer clinicians, and/or the way we collaborate as an organization
  • Build clear and organized slide decks and readouts to communicate outcomes to internal and external partners
  • Monitor key company health metrics and advocate for data that would improve our partnerships

Impact and Success Indicators

Where you’ll make an impact in the first 90 days:

  • Develop collaborative partnerships with cross-functional peers
  • Conduct an assessment of existing partnerships and identify areas of opportunity and improvement
  • Lead and deliver readouts on 1-2 strategic projects, such as a plan for Medicare Advantage

Where you’ll make an impact in the first year:

  • Play a critical role in the implementation of a new health plan partnership
  • Advocate for and broadcast the needs of our clients, with a partner-lens
  • Collaborate with cross-functional partners to action on key opportunities for growth

You’ll be successful if you have:

  • 3+ years of experience in an analytical or operational role, preferably as a management consultant or at a high-growth startup
  • Excellent organizational skills and a passion for organizing people and complex processes
  • A love for using data and analytics to back up your recommendations and are familiar with using tools like Excel / Google Sheets, Google Slides / Powerpoint, Asana, Confluence, Looker
  • Strong communication skills and are able to communicate effectively with cross-functional partners, company executives, and external partners
  • A team-player mindset and are comfortable with ambiguity; willing to flex your roles and responsibilities in order to achieve our shared objectives
  • Experience working in healthcare and with health plans, or willing to become a deep expert and learn quickly about the industry

Please stay alert to protect yourself from sophisticated job scams during the recruiting process.

Only emails that come from twochairscareers.com or twochairs.com are legitimate recruiting messages. Our People Team will not send emails from other domains, or message you using WhatsApp or text messaging in the initial stages. We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.

More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html

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All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.