We’ve brought together an exceptional team at the intersection of clinical care, technology, and design to revolutionize how people connect with and receive care. We’re united by our collective personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as one of the 2023 Bay Area Best Places to Work.

About the role

We are seeking a Clinical Quality Assurance Auditor who can adapt quickly to a rapidly evolving company. You will play an integral role in supporting the auditing program used to drive best-in-class quality mental health care and support for the Clinical Care organization at Two Chairs. Reporting to the Sr. Quality Assurance Manager, you will utilize audit result data to advocate for training needs, monitor internal/external compliance risks, and inform quality improvement.

You'll be responsible for:

1. Daily Chart Audits (95% of FTE)

• Perform daily audits for individual client charts
• Report on audit learnings and opportunities for improvement to the Sr. Quality Assurance Manager

2. Continuous Improvement (5% of FTE)

• Monitor audit results and communicate observations/trends surrounding:
• Care delivery/internal practices
• Clinician and Clinical Manager/Director training support needs and effectiveness
• Collaborate in the development, implementation, and maintenance of the audit-specific data tools that capture and report results
• Provide opportunities for QA program improvements based on audit trends
• Support the Quality/Compliance team on internal process audits/external audit readiness as required by the quality and compliance programs at TC
• Quarterly per internal audit schedule
• Quarterly per payer requirements
• Ad-hoc due to trends observed across the organization

Core Areas of Responsibility

The QA auditors provide dedicated auditing support to the QA Program to ensure that:

• High quality care is being provided to clients and lapses in quality are promptly addressed and documented
• Clinician and Clinical Manager/Director training needs are monitored and advocated for based on audit trends
• Clinical Manager/Director are supported in the audit finding resolution process
• Compliance with external regulations, internal policies, and payer contractual requirements is monitored for adherence and/or risk(s) to adherence
• Audit results are closely monitored and gaps are promptly identified as a means to continuously improve and scale the QA program
• Auditing models are developed as intended in collaboration with applicable cross-functional team
• Audit data is being accurately captured and reported on using applicable QA forms and data tools

Impact and Success Indicators

Where you’ll make an impact in the first 90 days:

• Complete all assigned audits
• Partner with other auditors to provide a detailed report on key findings outlining the effectiveness of current protocols/standards and opportunities for improvement, as applicable

Where you’ll make an impact in the first year:

• Providing robust monitoring and timely reporting of care delivery, compliance risks, internal process gaps, and training effectiveness
• Ensuring that internal practice standards are yielding expected results
• Ensuring that clinician and Clinical Manager/Director training needs are closely monitored and advocated for

You’ll be successful if you have:

• A quality assurance mindset driven by continuous improvement, rather than policing
• Experience in core quality assurance activities such as clinical auditing, data analysis, and trend reporting (required)
• Experience as a Clinical Supervisor (required)
• Strong attention to detail and pattern recognition
• Technical writing and verbal communication skills
• Ability to work in a highly collaborative start-up environment with cross-functional teams
• Ability to be a self-starter who is excited by new challenges, creative thinking, and data

Compensation & Benefits

We offer perks and benefits that support the health and well-being of our teams, including:

• Equity in a high-growth start-up PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave
  
  

About Two Chairs

At Two Chairs, we are building a world where everyone has access to exceptional mental health care. We do this by bringing people together at the intersection of clinical care, technology, and design. We are passionate about mental health and excited to be a part of a team that is bringing personalized, data-driven therapy to California, Washington, and eventually nationwide.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

Please stay alert to protect yourself from sophisticated job scams during the recruiting process.
Only emails that come from twochairs.com are legitimate recruiting messages. We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.

More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html

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