We’ve brought together an exceptional team at the intersection of clinical care, technology, and design to revolutionize how people connect with and receive care. We’re united by our collective personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as one of the 2023 Bay Area Best Places to Work

Diversity, equity, inclusion, and belonging at Two Chairs
Two Chairs is committed to building a culture of inclusivity, belonging, and safety. We center these efforts around open dialogue, employee support, education and advocacy, and culturally responsive care.

Diversity, equity, and inclusion are more than just words to us; they're the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every criterion of the role. Achieving our mission of building a world where everyone has access to exceptional mental health care starts with creating a workplace that represents people from all identities, backgrounds, experiences, abilities, and perspectives.

About Us
Two Chairs is building a world where everyone has access to exceptional mental health care.

We’re building a system that’s far easier to navigate and creating experiences for therapists and clients that are centered in relationships, backed by research, and powered by thoughtful technology.

We’ve brought together an exceptional team at the intersection of clinical care, technology, and design to revolutionize how people connect with and receive care. We’re united by our collective personal experiences with the mental health care system and a desire to build a better one for everyone.

About the role

The Senior IT Support Engineer is critical to the success of the service level of IT at Two Chairs. In this position, you will be responsible for the day-to-day support of our clinicians and our HQ end-users. You will have a keen sense of urgency, a professional and friendly approach, and an ability to solve both common and uncommon desktop, laptop, and mobile issues.

Core Areas of Responsibility:

• End-users account provisioning and off-boarding for Google Workspace, Slack, and third-party software
• Supporting new hires through configuring and provisioning laptops, initial IT setup, software installation, and system configurations
• Ensure that all Macbooks, Notebooks, Desktops, and other laptops are kept updated with the latest patches and security updates
• Provide technical support to end-users, addressing and resolving hardware, software, and connectivity issues
• Provide support and maintenance on Google Workspace
• Educate users on the new technologies, initiatives, and processes
• Develop and document IT support and maintenance processes, end-user documentation, and training materials
• Maintain accurate inventory records of all IT assets including computers, peripherals, and software licenses
• Provide and oversight IT vendors
• Respond promptly to IT service requests and escalate as necessary

About You:

• Committed to delivering exceptional quality work
• Passionate about mental health
• Low ego and outcome-oriented
• Deeply empathetic
• Pragmatic
• Serve as a strong mentor and collaborator with teammates
  
  

You'll be successful if you have:

• 5 years prior work experience in a help desk, IT Support, or Systems Administration role
• 5+ years of technical knowledge of macOS, Windows 10/11, corporate network, Google Workplace administration, Microsoft Office administration, Atlassian suites, 1Password Slack, Zoom, and video conferencing solutions
• Hands-on experience in at least two of the following areas: MDM management for Mac Operating Systems (Kandji, JAMF), networking experience (CloudFlare), cloud identity, and access management for enterprise (Google)
• Familiarity with remote desktop applications and help desk software
• Basic Linux operation and troubleshooting
• Hands-on knowledge of PCs, Macs, iPads, iPhones, Servers, and Printers
• Experience configuring and troubleshooting network devices and services (WiFi, LAN, VPN)
• The ability to multitask, effectively determine priorities and meet SLAs
• Experience with a scripting language
• Solid written and verbal communication skills
• Self-starter with the ability to work independently and in a collaborative team environment
• Enjoys troubleshooting technology problems
• Experience in a start-up environment

Compensation & Benefits

We offer perks and benefits that support the health and well-being of our teams, including:

• Equity in a high-growth start-up
• PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

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