Job Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

As an Implementation Consultant for Vision, you will be the technical contact for all client deployments. You will contribute to discovery, implementation, testing, and training for new brands and products. In addition, you will maintain an understanding of the delivery roadmap and contribute to management and planning sessions.

Typically, you will be the first point of contact for implementation solutions and external team members with questions relating to functionality or configuration.

This position is open to candidates in the Altrincham area. You will have a hybrid in-office/remote schedule where you will work from our casual, pet-friendly office at least 3 days a week.

What you will do:

• Understand the customers business environment and requirements and suggest how best these requirements can be met by the proposed product or solution through configuration.
• Perform the implementation including business process development, workshops, deployment/go-live support, and documentation and assisting training if required and ensuring the solution is delivered to scope and on time.
• Provide advice and guidance to customers on system usage through delivery of training sessions of development of formal documentation
• Lead the design portion of internal/external meetings in order to confirm design requirements with sponsors and gather any additional critical business needs.

Qualifications:

Education, Registration & Certification:

• Bachelor's degree or equivalent work experience.

What you’ll bring:

• Experience with project management, business analysis, and technical implementation.
• Proven history of both client-facing and internal team support.
• Comfortability working at a high pace and ability to adjust working hours to suit the needs of a globally active business.
• Proven history of implementing significant and complex software projects.
• Sound organizational, emotional intelligence, and interpersonal skills with clear, mature ability to maintain a calm and professional demeanour under pressure.
• Excellent oral and written communication skills.

Compensation:

• The salary range for this position is £35,000 -£45,000, on a full-time schedule
• Along with base salary, Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

#LI-ONSITE #BI-HYBRID

Additional Information

Benefits and Perks:

• Bonus opportunities
• Private medical insurance and health cash plans
• 33 days annual leave including bank holidays
• Five-week sabbatical after five years of employment
• Restricted Stock Units
• Open, casual, and fun office environment
• Cycle to work scheme
• Life Insurance, Critical Illness Cover and Group Income Protection
• Lifestyle Spending Account
• Various Employee Assistance Programmes including Mental Health Support, Medical Referrals, Legal and Financial Support and Perks

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.