Who We Are?

NovoEd’s collaborative learning platform empowers organizations to design and deliver experiential learning that accelerates business performance on a global scale. Since the company’s founding at Stanford’s social algorithm laboratory in 2012, global corporations, executive education providers, and training firms have relied on NovoEd to develop high-value capabilities through purposeful practice and application, coaching and mentorship, and group collaboration. NovoEd’s proven approach to learning connects diverse groups of learners, mentors, and leaders in a high-impact online environment, unlocking your organization’s collective knowledge and driving measurable outcomes.

Who Are You?

NovoEd is looking for an Operations Analyst to join our Revenue Operations team. This position offers an exciting opportunity to become part of a rapidly expanding startup where your contributions can significantly influence the company’s trajectory. We’re seeking a proactive self-starter with strong analytical skills, excellent communication abilities, adeptness with systems, and a perpetual drive for process enhancement.

This role will be deeply immersive, playing a pivotal role in every facet of revenue operations. As our company expands, the Operations Analyst will delve into various projects. Candidates should thrive in a dynamic environment, collaborate effectively within a team, and adeptly manage individual and team priorities.

What Will You Do?

This role balances responsibilities across automation projects, new integrations and implementations, and providing end-user support for our SaaS applications and platforms. Key tasks include troubleshooting, monitoring, and administering these systems. The role also involves contributing to the planning and documentation of policies and procedures to ensure system design, implementation, and maintenance to align with company goals, industry best practices, and NovoEd requirements. Key responsibilities include:

• Develop and maintain documentation for applications, processes, and procedures
• Automate data transmission between systems for seamless integration
• Analyze data trends to optimize performance and produce actionable insights
• Create various reports to support data-driven decisions
• Manage and maintain existing platforms, implementing updates based on evolving business needs
• Collaborate with the RevOps team and other departments to ensure the tech stack aligns with stakeholder needs, fostering efficiency and effectiveness
• Drive the development of scalable, automated solutions to streamline processes and enhance operational efficiency through automation

What Skills Are Needed For This Role?

Experience & Skills

• Minimum of 3+ years of experience in Revenue Operations, Marketing Operations, Financial Operations, or similar roles within a high-growth company
• Experience as a Salesforce administrator
• Strong quantitative skills and the willingness to dig into the data
• Systems expert with deep understanding and experience with integrations and data management best practices
• Experience with data visualization
• Working cross-functionally to support all stakeholders
• Excellent communication skills, both written and verbal, with the ability to present insights
• High proficiency with Excel/G-sheets including the ability to pull and organize data and build analysis
• Strong project management ability with attention to detail
• Problem solver who can help identify projects that help automate manual processes

Preferred Qualifications

• Familiarity with tools such as Hubspot, Gong, Tableau Outreach, 6sense, ChurnZero, etc. is a plus
• Exposure to startup environments