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Operations Analyst

NovoEd

NovoEd

IT, Operations
San Francisco, CA, USA · Remote
Posted on Thursday, April 25, 2024

Who We Are?

NovoEd’s collaborative learning platform empowers organizations to design and deliver experiential learning that accelerates business performance on a global scale. Since the company’s founding at Stanford’s social algorithm laboratory in 2012, global corporations, executive education providers, and training firms have relied on NovoEd to develop high-value capabilities through purposeful practice and application, coaching and mentorship, and group collaboration. NovoEd’s proven approach to learning connects diverse groups of learners, mentors, and leaders in a high-impact online environment, unlocking your organization’s collective knowledge and driving measurable outcomes.

Who Are You?

NovoEd is looking for an Operations Analyst to join our Revenue Operations team. This position offers an exciting opportunity to become part of a rapidly expanding startup where your contributions can significantly influence the company’s trajectory. We’re seeking a proactive self-starter with strong analytical skills, excellent communication abilities, adeptness with systems, and a perpetual drive for process enhancement.

This role will be deeply immersive, playing a pivotal role in every facet of revenue operations. As our company expands, the Operations Analyst will delve into various projects. Candidates should thrive in a dynamic environment, collaborate effectively within a team, and adeptly manage individual and team priorities.

What Will You Do?

This role will split time between automation projects, new integrations and implementations, and providing end-user support for our SaaS applications or platforms, including troubleshooting, monitoring, and administration. They participate in the planning and documenting policies and procedures to ensure system implementation, design, and maintenance consistent with company goals, best practices, and NovoEd requirements.

Responsibilities include:

  • Create and maintain documentation for applications, processes, and procedures
  • Transmit data between systems with automation
  • Analyze data, assess trends, and figure out actions to optimize performance and generate insights
  • Generate reports such as unit economic reporting, performance reporting, and more and generate actionable insignts
  • Maintain our existing platforms and be able to implement new changes as the business needs
  • Work closely with the RevOps team and other business units at NovoEd to ensure the tech stack is fully aligned with the needs of our stakeholders and enables them to be efficient and savvy
  • Contribute to the development of more automated and scalable solutions to streamline processes, identify areas for automation to enhance efficiency

What Skills Are Needed For This Role?

Experience & Skills

  • Minimum of 3+ years of experience in Revenue Operations, Marketing Operations, Financial Operations, or similar roles within a high-growth company
  • Experience as a Salesforce administrator
  • Strong quantitative skills and the willingness to dig into the data
  • Systems expert with deep understanding and experience with integrations and data management best practices
  • Working cross-functionally to support all stakeholders
  • Excellent communication skills, both written and verbal, with the ability to present insights
  • High proficiency with Excel/G-sheets including the ability to pull and organize data and build analysis
  • Strong project management ability with attention to detail
  • Experience with scaling reporting as the company grows
  • Ability to handle multiple simultaneous workstreams to meet goals
  • Problem solver who can help identify projects that help automate manual processes

Preferred Qualifications

  • Familiarity with tools such as Hubspot, Gong, Tableau Outreach, 6sense, ChurnZero, etc. is a plus
  • Exposure to startup environments

Why will you love NovoEd?

  • A collaborative work environment
  • Paid parental leave
  • Flexible vacation days
  • Comprehensive health care coverage
  • Phone bill reimbursements (Yes! Your personal phone bill!)
  • Internet bill reimbursements

NovoEd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.