Shift Lead, Hair Color Bar

Shift Leads at Madison Reed’s Hair Color Bar are aspiring business leaders who ensure excellent guest experience from arrival to departure, working through the appointment schedule, communicating with the guests, and ensuring the quality of every service by the team.

The Madison Reed Shift Lead follows the roadmap of success for their Hair Color Bar, supporting the Manager’s initiatives within operational best practices and guidelines, working with their team to solicit diverse perspectives, innovate their business growth through positive community relationships, and promote the products, services and values of Madison Reed. As a keyholder, Shift Leads are the manager-on-duty when the manager is out, and are developing their business acumen and team management skills to be the next Manager of a Hair Color Bar. #livelifecolorfully

This role reports to the Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs.

Responsibilities:

• Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Supports all aspects of the business as needed, including but not limited to: front of house and backof house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
• Provide consultations & all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services.)
• Ability to step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members ideas and insights through continuous coaching and feedback
• Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
• Ensures Hair Color Bar meets company standards as it relates to merchandising, inventory, company asset security.
• Demonstrate mastery of all Madison Reed systems, policies, processes and procedures
• Coaches and develops team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
• Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
• Supports recruiting, interviewing, onboarding, performance management, coaching, talent development and training of team members as needed by the Manager.

Qualifications:

• Active cosmetology license in the state in which you are applying.
• 1+ year of experience as a colorist behind the chair within a salon environment.
• 1+ year of leadership experience in a customer facing environment.
• Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
• Comfortable operating point of sale systems

Physical Demands:

While performing the duties of this position, team members will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.

Big on Benefits

The Perks? Glad you asked...

• Comprehensive Medical, Dental, and Vision Benefits
• Generous Paid Time Off program
• Company Paid Short and Long Term Disability and Life Insurance
• HSA Employer Contributions and FSA Options
• 401k Participation
• Learning and Education Programs
• Madison Reed Gratis + Discounts on Hair Color Bar Services and Products
• Company Sponsored Events + Surprise and Delights

We are Madison Reed.

We’re disrupting a $50 billion industry.

Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights, blowout services and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home.

We live our values.

Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.

We are hair color that breaks the rules.

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows.

Join us in our mission to live life colorfully and make personal care more personal.

ALERT: We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information.

At Madison Reed, we take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Madison Reed, let us know by contacting us at hiring@madison-reed.com

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Pursuant to the San Francisco, Los Angeles, and New York City Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.