Client Service Specialist, Hair Color Bar

At Madison Reed, we aim to pay competitively. The starting hourly rate for this position is between $16 to $19.20 per hour in addition to commission, tips, and monthly bonuses. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions and tips in accordance with the terms of the Company’s total rewards plan. Commissions and tips for this position will vary based on factors of individual performance.

The Guest Support Specialist at Madison Reed Hair Color Bars provides a seamless guest experience from arrival to departure as a liaison between the guests and the rest of the Hair Color Bar team. You love customer service, organizing a schedule, recommending products and pumping up the team.

The Madison Reed Guest Support Specialist is the face of our busiest Hair Color Bars, greeting guests from the moment they walk-in, providing a smooth check-in experience, introducing them to their Colorist and sending them off with all their hair needs met. This is an excellent role if you are in beauty school or working towards your license. Learn how to connect with guests, recommend products and services, work as a team and all the ins and outs of a busy Hair Color Bar. #livelifecolorfully

This role reports to the Manager, can be full or part time depending on business needs and requires availability at peak times to best serve our guest needs.

Responsibilities:

• Demonstrate and develop teamwork skills to provide a guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Be an expert on front-end operations including: buy online and pick up in store, point of sale system, checking in and out guests and answering phones.
• Act as a brand ambassador by determining each guest’s needs and educating guests concerning
• Madison Reed products and services.
• Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
• Ensures Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, company asset security.
• Adheres to protocols regarding Madison Reed systems, policies, processes and procedures.
• Drive Hair Color Bar revenue through increasing the average service ticket through additional services, sales of unlimited roots memberships, subscriptions, home hair care and more.
• Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.

Qualifications:

• Entry level experience in any customer service or retail sales environment; salon or beauty industry experience preferred.
• Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
• Comfortable operating point of sale systems

We are Madison Reed.

We’re disrupting a $50 billion industry.

Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights, blowout services and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home.

We live our values.

Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our Founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.

We are hair color that breaks the rules.

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows.

Join us in our mission to live life colorfully and make personal care more personal.

ALERT: We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information.

At Madison Reed, we take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Madison Reed, let us know by contacting us at hiring@madison-reed.com

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Pursuant to the San Francisco, Los Angeles, and New York City Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.