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District Manager, Licensed Cosmetologist

Madison Reed

Madison Reed

Chicago, IL, USA
Posted on Tuesday, August 29, 2023

District Manager, Hair Color Bar

The Madison Reed District Manager is a leader who is sales and results driven, overseeing a multi-unit market. A strategic thinker with the ability to manage and grow a geography/territory of up to 10 units. The Madison Reed District Manager will possess a varied skill set from anticipating future trends within their respective market with a broad knowledge of the business needs. They will be an adaptable leader with decisive planning skills and have the ability to manage day-to-day field operations and support larger corporate initiatives. A decisive leader, they’ll ensure that business policies and practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities and motivations.

What you’ll do:

  • Consistently meets communicated and established performance standards and metrics for the role, including but not limited to; product and service sales, client satisfaction, labor efficiency, team productivity, and company culture
  • Ensures operational procedures and guidelines are followed
  • Recruits, mentors, and develops field leadership team members within their respective hubs to reflect the diverse customers, partners and employee populations
  • Executes strategies related to meet and exceed sales targets through driving service sales, retail sales, membership and subscription sales
  • Collaborates with support partners to ensure programs, training, and initiatives are executed for all Hair Color Bar team members
  • Maintains a highly collaborative relationship with managers, direct reports, peers, and team members to aid in leading teams towards extraordinary performance
  • Understands and utilizes Madison Reed tools, resources, and reports to drive sales and increase profits through identified KPIs
  • Reviews scheduling tools to validate schedule optimization and ensures all locations are within forecasted labor allotment
  • Engages with clients to deliver a distinct and delightful client experience resulting in future client engagement with the Hair Color Bar
  • Follows up on all escalated client service issues in a timely manner for all Hair Color Bar locations within hub, including client survey comments (NPS) and client satisfaction survey (CSAT)
  • Ensures all visual merchandising, organization, and cleanliness standards of each Hair Color Bar meet company guidelines
  • Confirms all company assets are accounted for and maintained, including but not limited to; Madison Reed inventory, iPads, security cameras, and phones
  • Participates and attends all Madison Reed leadership meetings and training.

Who you are:

  • 5+ years of management experience in a multi-unit organization; beauty services industry required
  • Active State Cosmetology license required
  • Technology experience working with various systems. Microsoft Office or Google Suite are highly desired
  • Valid Driver's License Required
  • Travel to market on a regular basis visiting locations, including but not limited to geography of existing markets and other states
  • Proven track record of leadership and working in a results-driven environment
  • Solid knowledge & understanding of performance & revenue reports
  • Support market growth through participation in local events

Physical Demands:

While performing the duties of this position, the employee will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.

Big on Benefits

The Perks? Glad you asked...

  • Comprehensive Medical, Dental, and Vision Benefits
  • Generous Paid Time Off program
  • Company Paid Short and Long Term Disability and Life Insurance
  • 100% Company Paid Mental Health Benefits through Talkspace
  • HSA Employer Contributions and FSA Options
  • 401k Participation
  • Parental Leave Program
  • Learning and Education Programs
  • Madison Reed Gratis + Discounts on Hair Color Bar Services and Products
  • Company Sponsored Events + Surprise and Delights
  • But wait, there’s more...

We are Madison Reed.

We’re disrupting a $50 billion industry.

Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights, blowout services and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home.

We live our values.

Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.

We are hair color that breaks the rules.

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows.

Join us in our mission to live life colorfully and make personal care more personal.

ALERT: We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information.

At Madison Reed, we take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Madison Reed, let us know by contacting us at hiring@madison-reed.com

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Pursuant to the San Francisco, Los Angeles, and New York City Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.