You will:

• **Own post-sale success.**Lead clients from signed contract → implementation → go-live → adoption → ROI → expansion. Create success plans, run health checks, and ensure clients achieve measurable outcomes.
• **Partner cross-functionally.**Work with Sales on pipeline opportunities, ensuring smooth handoffs and successful launches. Work with Sales Engineering to ensure clients go live seamlessly. Work with Marketing to surface stories, use cases, and client feedback that sharpen our positioning. Work with Product/Engineering to prioritize high-value capabilities and bring back customer insights. Work with Member Support to connect day-to-day experience with strategic client value.
• **Deeply understand the customer and be a trusted advisor.**Build consultative relationships that make Goodbill a first call or text for advice. Expand relationships, identify upsell/cross-sell opportunities, and partner with Sales to close them.
• Advocate internally. Balance client urgency with Goodbill’s strategic priorities, while keeping customers feeling heard.
• Build the playbook. Create scalable onboarding, adoption, and expansion processes.

You are:

• Entrepreneurial. You’ve founded something or led product/sales engineering/CS. You thrive in ambiguity and create clarity.

• Lifecycle-minded. You think in terms of “land, adopt, expand,” and you know implementation success drives everything downstream.

• AI-obsessed. You use AI daily to help you think more clearly, work smarter, and get things done faster/better. You bias towards AI first, then refine. You understand AI isn’t a crutch — it’s an accelerant.

• Analytical & product-fluent. You can dig into workflows, data, and technical details, then turn them into solutions.

• Curious and consultative. You can sit across from executives or operators and create trust through genuine curiosity, empathy, and clarity.

• Impatient for outcomes, pragmatic about tradeoffs. You push hard for client value but align to strategy.

• Cross-functional by nature. You love being the hub connecting Sales, Marketing, Product, Support, and Engineering.

• Energized by early stage. You want to shape not just the client journey, but the company itself.

• Bonus

• You’ve led end-to-end client success at a B2B SaaS or health-tech company.

• You’ve been a founder or early-stage leader (pre-seed/seed/Series A).

• You’ve built onboarding/implementation processes and scaled them.

• You’ve worked in healthcare (payer, provider, TPA) or other complex enterprise contexts.

• You’ve owned renewals/expansion targets.

Why Goodbill

• Massive problem, huge upside. Billions wasted every year in hospital billing inefficiency and debt. We’re fixing it.
• Unique traction. Partnerships with TPAs and integrations with thousands of hospital portals.
• Cross-functional impact. This role touches every part of Goodbill and shapes how we grow.
• Ground-floor opportunity. Build the lifecycle playbook and culture of client success.
• Mission-driven team. We live our values: do it for the patient, lead without ego, be transparent, own it, move quickly, sweat the details.

We offer

• Competitive pay (cash and equity)
• Unlimited PTO (Seriously — it’s not an empty benefit. We work too hard for anything else.)
• Health, dental, and vision plans covered 100% for you and 50% for dependents
• A monthly personal trainer through Future
• Internet or co-working space stipend
• Primary care membership stipend
• Remote office equipment stipend
• Quarterly team retreats

Visit our About Us page to learn more about Goodbill, our mission, and what it’s like to work with us.

Goodbill, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.