Maveron Portfolio Companies You'll Love To Work For...

Senior Client Relationship Manager, Education



Customer Service
Japan · Remote
Posted on Thursday, June 6, 2024

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are looking for an enthusiastic and proactive Senior Relationship Manager (RM) to work with our existing portfolio of Education Clients in Japan – to build stronger client relationships, drive revenue and utilization through marketing, training, and integration of Flywire solutions.

Reporting directly to the Director of Client Relationship Management APAC, you will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, increase revenue, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry. Overall job tasks would include:

  • Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
  • Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
  • Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
  • Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
  • Collaborate across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.


Here’s What We’re Looking For:

  • 5+ years of experience in International business development, account management or client success. Ideally strong experience in International Higher Education, Education Management.
  • A dynamic self starter with the ability to work alone, as well as part of a team in a fast-moving environment. Takes initiative, willing to engage internally and externally.
  • Excellent English written and verbal communication and presentation skills.
  • Strong problem solving and project management skills with attention to detail, time management and analytical skills. Familiar with online cloud business applications including Salesforce, Slack, Google, Zoom and Microsoft.
  • Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Additional Information

Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Hybrid #LI-Remote