Account Manager
Brewbird
Sales & Business Development
San Carlos, CA, USA
USD 65k-100k / year + Equity
Posted on Apr 30, 2025
What We're About
At BrewBird, we believe in building a sustainable future in coffee. We’re developing a technology platform to scale the $100 billion specialty coffee market, while working with top local and national roasters to bring the highest quality cup of coffee to every home and office. Brewbird is backed by some of the world’s best venture funds (Sequoia Capital) and angel investors. We’re a passionate team of builders who use technology to craft elegant and delightful solutions to challenging real world problems.
What You'll Be Working On
We’re building something meaningful—and we’re hiring our first Account Manager to help us set the foundation. You’ll play a key role in shaping how we engage, support, and grow our customer relationships. This role requires someone highly organized, proactive, and deeply committed to understanding and solving customer needs. With a hospitality-first mindset and a knack for cross-functional collaboration, you’ll be the face of our brand to our customers—guiding them through onboarding, training, and long-term success.
This role is based at the company’s headquarters in San Carlos, CA, with expectations for local travel. As our customer base expands, you can expect to be in the field approximately 75–90% of the time. The expected base salary range for this role is between $65,000 and $100,000 per year. Total compensation may vary based on performance, as this role has potential for bonus and/or commission opportunities.
Core Responsibilities 🛠️
- Manage a portfolio of new and existing accounts, ensuring quality standards, service excellence, and ongoing support needs are met
- Maintain account records, including contact information, equipmentand setup details, ordering patterns, pricing, and profitability
- Coordinate customer installations and be onsite during activations
- Schedule and lead onboarding meetings with customers; place initial product orders and support material
- Provide ongoing education and troubleshooting for on-site contacts, ensuring equipment use and service protocols are followed
- Conduct customer site visits to verify coffee quality and brewer functionality
- Train staff on daily operations and UI basics for coffee brewers
- Support brand demos, events, and activations, including setup, engagement, and takedown
- Identify opportunities for add-on sales and refer new business leads to internal teams
- Participate in contract renewals and light negotiations
- Act as a liaison between customers and internal departments (marketing, service, operations)
- Partner with cross-functional teams to ensure seamless service and brand consistency
- Represent the voice of the customer internally in close collaboration with our customer service team, driving continuous improvement
Customer Onboarding & Support
Field Training & Activation
Sales & Growth Support
Internal Collaboration
Desired Qualifications ✅
- 2+ years of experience in account management, hospitality, or customer-facing roles
- Exceptional interpersonal and customer service skills
- Strong written and verbal communication skills
- Highly organized and able to manage multiple priorities in a fast-paced environment
- Self-motivated and solution-oriented with a team-first attitude
- Basic knowledge of coffee equipment; SCA protocol or coffee quality experience a plus
- Comfortable with local travel (up to 90% field-based)
- Tech-savvy and proficient with common productivity and CRM tools
Our core values ☕
- We operate with a spirit of generosity. We go the extra mile to act in ways that allow others to experience happiness, success and fulfillment - in big ways and small. We believe acting and communicating openly, honestly and generously is a virtuous cycle.
- We do the work that truly matters. There's so much we can do, and so we ruthlessly focus on the things that allow us to have the most impact. To us, results matter more than hours worked or time spent. We protect our time and are considerate of the time of others so that we can all be at our best in work and life.
- We believe in joining forces. We bring people with different experiences, backgrounds and perspectives together to accomplish far more than we ever could alone. When we don't know something, we ask. We believe in supporting each other and ultimately hold ourselves accountable to each person that makes up the BrewBird whole - our customers, roasting partners, employees and more.
- We prove bold ambition and integrity can co-exist. We're in it for the long haul. We set big, audacious goals - ones that make our hearts proud - and take the responsibility that comes with them seriously. We're honest with ourselves and others about where we are and what we're working on. We keep on keeping on with persistence and seek to master the art of resilience along the way.
- We cultivate joy, together. For us, coffee is ultimately about feeling good. And, we believe the best things in life are experienced together. We're motivated by genuine human interaction. Work and productivity have their time and important place, yet we're not "nothing but business" kind of people. We believe in bringing people together to celebrate life's moments - big and small.
Benefits
At BrewBird, we put our people first. In addition to a competitive compensation package with meaningful early stage equity, we provide our employees with flexible paid time off to relax and recharge. We also offer a generous employer-paid healthcare coverage, 401k plan, flexible work environment, and a pre-tax commuter account for mass transit or parking.
BrewBird is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.